PRIVACY POLICY

Privacy Policy for Nurtured Soul Wellness, LLC

Effective Date: 09/17/2025

This Privacy Policy applies to the website and services owned and operated by Nurtured Soul Wellness, LLC (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal and health information.

1. Information We Collect

We collect the following types of information to provide and improve our services:

· Personal Information: Your name, phone number, email address, date of birth, and any other information provided through appointment requests or contact forms.

· Service & Health Information: Any details you voluntarily share related to your skincare concerns, medical history, and treatment preferences. Due to the sensitive nature of providing specialized services to oncology patients, we may collect information about your diagnosis, treatment, and any related side effects. This information, when related to a medical condition, is considered Protected Health Information (PHI) and is handled in compliance with federal and state laws.

· Usage Information: Information about your interaction with our website, including your IP address, browser type, and data collected via cookies or other tracking technologies.

2. How We Use Your Information

We use your information for the following purposes:

· To Provide and customize esthetic and electrolysis services for all clients and to schedule appointments.

· To ensure the safety and appropriateness of all services by understanding your medical history and treatment plan.

· To communicate with you regarding your appointments, service updates, and inquiries.

· To improve our website and services.

· To comply with legal and regulatory requirements, including HIPAA.

3. HIPAA Notice of Privacy Practices (NPP)

As a provider of services to individuals with medical conditions, we are required by federal law to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). A separate, legally required document, our Notice of Privacy Practices (NPP), outlines in detail how we handle, use, and disclose your Protected Health Information (PHI). The NPP also describes your legal rights regarding your PHI. We will provide you with a copy of our NPP on or before your first appointment. You can also request a copy at any time by contacting us or by viewing it at (insert direct link to your NPP policy here).

4. SMS Communication Compliance

By providing your mobile phone number on our website forms, you agree to receive text messages from Nurtured Soul Wellness regarding appointment reminders, service updates, and other non-marketing communications. Standard message and data rates may apply. You can opt out at any time by replying ‘STOP’. For assistance, text ‘HELP’. Mobile opt-in data is not shared with third parties for their own promotional purposes.

5. Data Security & Third-Party Disclosure

We implement reasonable security measures to protect your personal and health information from unauthorized access, disclosure, alteration, and destruction. Our security measures include secure encryption and restricted access to data. We do not sell, trade, or share your personal information with third parties for marketing purposes. Your data is only shared with trusted service providers (e.g., our scheduling software or a secure payment processor) when necessary, and they are required to maintain confidentiality and security in compliance with our Business Associate Agreements (BAAs) under HIPAA, where applicable.

6. Your California Privacy Rights (CCPA/ CPRA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Rights Act (CPRA).

· CCPA Exemption for PHI: Please note that most of the personal information we collect in the course of providing our services to oncology patients is Protected Health Information (PHI), which is subject to HIPAA and therefore exempt from the CCPA/ CPRA.

• Applicable Right: For any personal information we collect that is not covered by the HIPAA exemption (such as certain website usage data), you have the right to:

• Right to Know: Request that we disclose what personal information we collect, use, disclose, and sell.

• Right to Correct: Request the correction of inaccurate personal information we hold about you.

• Right to Delete: Request the deletion of personal information we have collected from you.

• Right to Opt-Out: You have the right to opt-out of the “sale” or “sharing” of your personal information. Please be assured that we do not sell or share your personal information with third parties.

• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

To submit a request, please contact us at support@nurturedsoulwellness.com or

341-233-4851. We will verify your identity before processing any request.

7. Changes to This Policy & Contact Us

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. If you have questions about this policy, please contact us at:

Nurtured Soul Wellness

621 E. Campbell Ave. Ste. 10A

Campbell, CA 95008

341-233-4851

www.nurturedsoulwellness.com